TestRocker Score Improvement Guarantee

TestRocker Private Tutoring Students are guaranteed to achieve a SAT score of 1500+ or get a score increase of 200+ points by fully utilizing the TestRocker Online Program & attending TestRocker Classes purchased with the program. For students taking the ACT, Score guarantee is 34+ or 4 points increase.
 

Please read this document carefully to understand the conditions that students must fulfill for guarantee to apply.
 

As per industry practice, increase in SAT/ACT test scores is measured from a baseline. This baseline is the student's previous official test score result. Prior to enrolling with TestRocker.

Students should take two attempts at SAT/ACT after enrolling with TestRocker. Universities consider superscoring from multiple attempts. Similarly, TestRocker takes superscoring in to account to check for performance against guarantee.
 

Two simple steps to get your guaranteed score  

1. Students must complete the entire ‘Study Plan‘ on the TestRocker online program, which on average takes about 40 hours. This program is personalized for each student based on a comprehensive diagnostic test. It is the student's responsibility to complete the diagnostic test. Students & Parents receive regular progress reports indicating if the student is progressing in line with the target test dates or falling behind. Please study these reports and take corrective action as needed.
    

2. Complete the entire Class Schedule in a timely manner aligned to test dates. TestRocker provides reasonable flexibility of class schedules to accommodate student requirements. It is, however, the student's responsibility to plan what schedule works for them with enough time between classes to complete self study. TestRocker provides regular reports on students' engagement in class and quality of effort . Tutor notes from classes are shared with students & families. These reports must be studied and corrective action taken accordingly.
    

Families can book time with TestRocker emailing contactus@testrocker.com to go over any of the progress reports or concerns you may have about student progress. These meetings have to be attended by both parents & students. TestRocker is committed to working with families & students to get them to their score goal.
 

What happens if a student does not get the guaranteed score?

1. Please confirm for yourself if the student has completed their Study Plan & all 18 hours of private tutoring have been attended. Also student must have taken the test twice after completing their preparation with TestRocker. Parents should review progress reports sent from TestRocker.

2. After that, complete the ‘Guaranteed Score Not Achieved‘ form & submit to TestRocker within 15 days of the test result from the second attempt at SAT/ACT. You can access this form by clicking here. 

3. TR will conduct an in depth analysis of the case & revert within a period of 15 days. We  will set time to review the case with the parent & student. Our experts will suggest the best strategy for the student to reach the score guarantee. In most cases, students under utilize the resources and will be advised to take the test again. TestRocker will provide a targeted study plan and additional class schedule (if needed) in order to get the student to their score goal. It is common for students to underperform on test day and another attempt can see significant improvement.

4. In cases where our experts assess that another attempt is not warranted & student has completed the Study Plan and attended all classes as guided by TestRocker, full refund will be processed within 7 working days of the meeting.

All decisions by the TestRocker academic team are based on comprehensive fact based assessment and are final. 

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